Delete your SnackHack account
Last updated: 29 October 2026
SnackHack is made by Deep Blue (a trading name of SwiftBee Ltd).
You can delete your account and data inside the app at any time, or ask us to
do it for you by email. Deleting your account does not cancel your
subscription. Cancel that separately in Google Play or the App Store.
Delete it in the app
- Open SnackHack. If you signed in, make sure it's the account you want to delete.
- Tap Settings (the cog at the top of the home screen), then scroll to the bottom.
- Tap Delete Account, then Delete to confirm. You may be asked to sign in again first so we can confirm it's you.
Your account is deleted straight away, along with everything the app stored on that phone. The app then starts again from its welcome screen.
This works whether or not you signed in. If you never signed in, SnackHack only has an anonymous account (a random ID), and Delete Account removes that too.
Ask us to delete it
If you can't use the app, email admin@swiftbee.co.uk with the subject SnackHack account deletion. Send it from the email address you signed in with, or include the phone number you signed in with. We'll confirm when it's done, within 30 days.
What is deleted
- Your account: your user ID and the name, email address or phone number you signed in with.
- Referrals: your referral code and progress.
- Daily limits: the count of restaurant searches and menu scans your account made today.
- Data on your phone: your plan answers (such as your date of birth, height, weight and goal weight), your calorie and protein targets, food preferences, favourite restaurants and settings. This data is only stored on your device, so deleting in the app erases it. If you used the app on another phone, delete the app there too.
What is kept
- Purchase records. Subscriptions are billed by Google Play or the App Store, which keep their own records under their policies. Our record of each store transaction (product, offer, date and the store's transaction ID) is kept for accounting and to prevent fraud; it contains no name, email or payment details. Records of referral purchases are kept without your user ID, so other people's referral rewards and refunds still work.
- Usage analytics, if you allowed them, are linked to a random app-instance ID rather than your account, and Google Analytics deletes them on its normal schedule. Turn analytics off in Settings → Usage Analytics to stop sending them.
- Restaurant menus. Menus estimated from menu photos you took are saved under the restaurant, not under you, and stay available to everyone; they contain no name or contact details. The photos themselves are never kept.
- Sign-in logs. Our sign-in provider, Firebase Authentication, may keep security logs (such as IP addresses) for a limited time to prevent abuse, after which they are deleted.
Delete some data but keep your account
- Location: turn off SnackHack's location permission in your phone's settings. We don't keep your location, so there is nothing to delete on our side.
- Anything else: email admin@swiftbee.co.uk with the subject SnackHack data deletion, from the email address or with the phone number you signed in with, saying what you'd like deleted. We'll confirm within 30 days.
See our Privacy Policy for more on how we handle your data.